Privacy Policy


Company Name: SANTIVERI TURISME, S.L. (hereinafter, the “Company” or the “Responsible”).
TAX ID: B62991526
Telephone: +34 936 642 800 

Email for Data Protection communications:

1.1 Applicable regulations 

Our Privacy Policy has been designed in accordance with the EU General Data Protection Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), and Organic Law 3/2018 of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights. 

By providing us with your data, you declare that you have read and understood this Privacy Policy, giving your unequivocal and express consent to the processing of your personal data in accordance with the purposes and terms expressed herein. 

The Company may modify this Privacy Policy in order to adapt it to new legislation, case law or the interpretation of the Spanish Data Protection Agency. These privacy conditions may be complemented by the Legal Notice, Cookies Policy and the General Conditions that, where appropriate, are collected for certain products or services, if such access involves any speciality in terms of personal data protection. 


The personal data provided through the Website, as well as those provided to us by any other means that are made available on the website, will be processed by SANTIVERI TURISME in accordance with the following purposes:

Information request: Administrative management of any type of request or request about the products and services offered by our company.


  • Administrative, accounting and tax management of the bookings requested by the user.
  • This includes the processing of the data necessary for making and contracting bookings, both through the Website and the booking centre, as well as the processing of your data for sending confirmation or documentation of the booking made and its conditions.
  • Data provided for the booking of rooms, restaurants and rooms for the organisation of events.
  • Modification and cancellation of reservations:
    • Manage requests for modification or cancellation of reservations requested by the user to SANTIVERI TURISME.
    • Management of queries made to SANTIVERI TURISME in relation to the modification or cancellation of bookings.

To contract our services by accepting the corresponding quotation/order and/or signing a commercial contract.

Data provided to register as a registered user of SANTIVERI TURISME:

  • Manage your registration request within the modality chosen by the user.
  • Verify that the user complies with the requirements to register in the selected modality, whenever SANTIVERI TURISME considers it convenient or necessary.
  • Processing and response to possible requests for information made by the user.
  • Search for promotions that meet the needs selected by the user.

Data provided for the sending of personalised commercial communications about the different services offered by SANTIVERI TURISME. To manage the registration in the service of commercial communications that will be sent by SANTIVERI TURISME about the services offered.

Data provided for the sending of the Newsletter: To manage the subscription to the Newsletter, carried out through the channel provided on the SANTIVERI TURISME website.

To manage the data provided by job candidates through any of the forms of contact made available to them through this website for the purposes of personal selection and recruitment.

2.1 Retention period of your data

We will retain your personal data from the time you give us your consent until you revoke it or request the restriction of processing. In such cases, we will keep your data blocked for the legally required periods. 


The legitimacy for the processing of your data is the express consent given by a positive and affirmative act (filling in the corresponding form and ticking the acceptance box of this policy) at the time of providing us with your personal data. 

3.1 Consent to process your data 

By filling in the forms, ticking the box “I accept the Privacy Policy” and clicking to send the data, or by sending e-mails to the Company through the accounts provided for this purpose, the User declares that they have read and expressly accepted this privacy policy, and gives their unequivocal and express consent to the processing of their personal data in accordance with the purposes indicated. 

3.2. Data categories 

The data collected refers to the category of identifying data, such as: Name and Surname, Telephone, Postal Address, Company, E-mail, as well as the IP address from which you access the data collection form.


As part of our commitment to guarantee the security and confidentiality of your personal data, we inform you that we have adopted the necessary technical and organisational measures to guarantee the security of your personal data and prevent its alteration, loss, unauthorised processing or access, taking into account the state of the technology, the nature of the data stored and the risks to which they are exposed, in accordance with Art. 32 of the RGPD EU 679/2016.


No transfer of data or international transfer of your data is envisaged, except for those authorised by tax, commercial and telecommunications legislation and in those cases where we are required to do so by a judicial authority.


Any data subject has the right to obtain confirmation as to whether or not we are processing personal data concerning him or her. Data subjects have the right to access their personal data, as well as the right to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, data subjects may request that we restrict the processing of their data, in which case we will only retain the data for the purpose of exercising or defending claims. For reasons related to their particular situation, data subjects may object to the processing of their data. The Data Controller will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of possible claims.

In accordance with current legislation, you have the following rights: the right to request access to your personal data, the right to request its rectification or deletion, the right to request the limitation of its processing, the right to oppose its processing, the right to data portability and the right to revoke the consent given. You also have the right to lodge a complaint with the Spanish Data Protection Agency. 

6.1. How can I exercise my rights? 

To exercise your rights, you should contact the data controller, requesting the corresponding form for the exercise of the chosen right. Optionally, you can go to the competent Control Authority to obtain additional information about your rights. The contact details for exercising your rights are: telephone +34 936 642 800 and e-mail Remember to enclose a copy of a document that allows us to identify you.


Likewise, and in accordance with the provisions of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, by completing the data collection form and ticking the corresponding box “I accept the sending of electronic communications”, you are giving your express consent to send you information about the Company to your e-mail address, telephone, fax or other electronic means.